A reputable Diagnostics Center in Ibadan is looking for a Front Officer, who would manage the daily operations of the Front Desk, ensuring maximum efficiency and productivity. The responsibility of the Front Desk Officer is as follows:
Front Desk Officer
- Job TypeFull Time
- QualificationOND
- Location Oyo
- Job Field Administration / Secretarial Customer Care
Duties
- Register patients according to established protocols
- Assist patients to complete all necessary forms and documentation including medical insurance
- Ensure patient information is accurate including billing information
- Inform patients of medical office procedures and policy
- Maintain and manage patient records
- Answer incoming calls and deal with inquiries
- Transfer calls as required
- Schedule patient appointments
- Collect co-pays and payments
REQUIREMENTS:
- OND in Medical Sciences
- Knowledge of medical terminology, procedures and diagnosis
- Knowledge of computer and relevant software applications
- Knowledge of general administrative and clerical procedures
- Working knowledge of healthcare insurance preferred
REQUIRED SKILL SETS:
- Communication skills -Ability to listen effectively and express oneself in a clear and articulate manner
- Information collection and management - Ability to collect, organize and monitor data efficiently
- Planning and organizing - Ability to multi-task, prioritize and schedule tasks and activities
- Attention to detail - Ability to produce accurate and high quality work through concern for all areas involved
- Customer Service Skills - Ability to develop good customer relationships with a focus on achieving customer satisfaction
- Adaptability - Ability to adjust approach to meet changing demands and situations including dealing with diverse people
- Confidentiality - Ability to maintain confidentiality and adhere to ethical standards
Method of Application
Appllicants should send Cvs to careers@ppcng.com
