Customer Service/ Front Desk Officer
Customer Service Representative Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
- OND.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using CRM software.
- Experience working with customer support
- Experience working is an SME is an advantage
Only Applicants residing in Alimosho and its environs should apply.
Method of Application
Kindly send all applications to accounts@premiumsouvenirs.com . only shortlisted candidates will be contacted
Premium Souvenirs Ltd supplies innovative, design-led promotional products and durable uniforms to companies and institutions. We have been around for over a decade and are now firmly established as the top destination for customers looking for pocket friendly and durable school wear and promotional products for end-of-year gifts, employee recognition as well as incentives and indeed for any occasion or celebration.
Much of our merchandise is exclusive. We love to innovate so our collections are constantly changing yet all are specified to our high-quality requirements. We operate on the principle that what is best for the customer is also best for the company. As a result, customers have learned to expect a high level of service at all times from initiating the order, to receiving help and advice on new and different ideas, to speedy delivery and further follow-up when necessary.
