Kimberly Ryan Limited is a Human Resources Development Company whose aim is to lead in attracting, developing and retaining superior human capital to create a dramatic business advantage for our clients.
Our client; a leading HP Service Centre is recruiting for the position of a Customer Service Manager.
Customer Service Manager
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience 5 years
- Location Lagos
- Job Field Customer Care
- Help to develop and implement a customer service policy.
- Find ways to measure customer satisfaction and improve services.
- Reduce down time in customer complaint handling.
- Answer phone calls from customers and provide call backs.
- Maintain KCI database.
- Carry out customer surveys on phone.
- Update customers via phone, email and SMS on case status.
- Oversee customer issues and ensure effective and long term problem resolution.
- Develop and Implement customer services policies and strategies for the office (Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution).
- Investigation of customer complaints and recommending best strategies for resolution.
- Collect, collate, analyze, and interpret relevant statistics relating to customer satisfaction.
- Carry out initiatives to improve and manage customer expectations.
- Keeping ahead of developments in the industry and provide advise to enable the management take proactive decisions.
- Liaise with engineers for updates on cases status.
- Inform customers of product profile. Skills and Requirements
- Minimum of a Bachelors degree
- Minimum of five years cognate years of experience
- Customer/client focus-Excellent understanding of the peculiar customer challenges of the energy or related industry.
- Problem solving/Analysis
- Team work orientation.
- Excellent communication skills.
- Excellent time management and organizational skills.
- Good MS office skills.
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience 5 years
- Location Lagos
- Job Field Sales / Marketing / Retail / Business Developmskills
- Location: LagosResponsibilities
- Generate and close sales leads for IT training courses
- Develop and deliver marketing campaigns for IT training
- Follow up on open pipeline and report status to management
- Achieve target on monthly basis
- Work with colleagues to support company strategy
- Develop new solutions and offerings for market
- Coordinate training delivery with operational team
- Ensure customer satisfaction at all times
- Work with accounts submit invoices and ensure customer timely payment
- Attend events and marketing opportunities to promote brand
- Deliver social media activities
- Function as first point of contact for training customers
Skills and Requirements- Minimum of a Bachelors degree
- Minimum 5 years experience in similar role
- Experience in training sales
- Excellent communication skills
- Excellent computer skills on Microsoft Office
- Excellent sales skills
- Excellent marketing skills
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- Method of Application
Qualified candidates should send their Cv to resumes@kimberly-ryan.net
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