Technical Support Intern (SME) at Main One Cable

MainOne's success is built on having talented and highly proficient people within their respective fields as the driving force behind our business

A job in MainOne is different from any other you have had. With joining MainOne you'll be challenged, inspired and proud as you become a part of something big.

Technical Support Intern (SME)

• Job TypeContract, Full Time
• QualificationBA/BSc/HND  
• LocationLagos
• Job Field ICT / Computer   Internships / Volunteering  

Department: Commercial
Job Type: Contract

Responsibilities
The Technical Support Intern will be responsible for the following functions:

• Configure, test and provision customers on CRM platform.
• Coordinate 3rd party installation and support activities.
• Assign new requests/opportunities captured from MainOne website.
• Run weekly reports on incidents - opportunities and complaints.
• Network management and monitoring.
• Perform 1st level fault troubleshooting tasks.
• Liaise with OEM to resolve technical related issues.
• Liaise with vendor(s) for customer installations.
• Escalate unresolved issues to the appropriate teams.
• Critically analyze customer complaints and issues with a bid to providing lasting solution.
• Continually drive customer satisfaction through speedy resolution of complaints.

Qualifications, Skills & Competencies

• BSc/HND in a relevant study.
• Excellent communication skills.
• Multitasking skills.
• CCNA will be an advantage.
• Previous experience in a similar position is an added advantage.
• Years of Experience: 1-2 years

Demand on the Job:

• Required to communicate constantly with customers to understand requests, complaints and follow up until issues are resolved.
• May be required to stay after office hours.
• Job requires a lot of patience, and exemplary communication skills.

Method of Application

Use the link(s) below to apply on company website.

• Technical Support Intern (SME)