Company description
So Fresh Neighbourhood Market is Nigeria's number one premium healthy food brand, that provides fresh, good, clean nutrition and promote a healthy lifestyle. At So Fresh, we believe food should be fresh and close to nature as possible, hence we create fresh, tasty, yum, organic, nutritious and healthy food choices.
Helpdesk/Customer Service Representative
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience 1 year
- LocationAbuja
- Job Field Customer Care
Duties/Responsibilities
Planning:
- Records pre-orders, future events and passes all unattended enquiries or question to the Help Desk Manager.
- Recommends potential products and services to the Help Desk Manager by collecting customers’ information and analysing customer needs.
- Maintains customer records by updating necessary information.
- Inform production supervisors of pre-orders and pick -ups.
Customer Service:
- Communicating courteously with customers by interacting with them.
- Assist customers to facilitate their choices and purchases of freshly processed products.
- Attends to customer suggestions. Objections, complaints and gathers information on customers’ preferences, reactions and general feedback.
Cash Management/Marketing
- Give information about the availability and benefits of different products to walk-in customers.
- Create awareness of special offers & promotions, & Meal plans to walk-in customers.
- Guides and informs them on new products, charges for extras and toppings based on their request.
- Collect monies from despatch riders and reconcile.
- Remit daily sales to the Outlet Manager.
Administrative and other duties:
- Ensure the Customer service handbook is adhered to
- Ensure compliance to the Customer Service Protocol and OJTE Training Manual for Customer Service
- Records and inputs orders, pass on to the production Team and Dispatch accordingly.
- Confirm all online payments before inputting into vend and dispatching orders.
- Prepare daily sales reports and forward to the Help Desk Manager.
- Carries out other task assigned by the Help Desk Manager
Person Specification
Key Skill Sets
- Must be customer focus
- Must be professional in relating to people
- Must possess influencing and persuasion skills
- Must possess knowledge of policy & procedure
- Must possess good time management skills
- Must possess good computer skills, listening &phone skills
- Must possess documentation skills
Qualification
Degree in Mass Communication or related courses with at least 1 year experience in same position.
NOTE: This position is only open for interested candidates who live in Abuja OR have a place of their own to stay in ABUJA. The company will neither provide nor be responsible for the accommodation for any successful candidate. To earn a call up for interview, the address on your CV must indivate that you are in ABUJA.
Send CVs to hrteam@sofreshng.com
