Company Description
Jumia is Africa's leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.
We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey in the position below:
We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey in the position below:
SEO Channel Owner - Jumia Food & Travel
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience 3 - 5 years
- Location Lagos
- Job Field Media / Advertising / Branding
Description
- Jumia Travel is a hotel/flights booking website that provides travellers with the perfect place/flight they need at the best price from more than 25,000 hotels in Africa and more than 200,000 hotels around the world.
- Jumia Food is an online food ordering site that allows consumers to conveniently order meals of their choice from their preferred restaurants, and have them delivered straight to their home / office.
- As a SEO Channel Owner, you will be responsible for improving organic search visibility of our not-ecommerce websites (Food/Travel and other services)
- The successful candidate will support the overall goal of increasing sites traffic and revenue through strategic research, outreach, content creation, link building and execution of these campaigns while assuring each maintains a positive ROI and adherence to quality guidelines by search engines.
In particular you will:
- Design, execute & manage SEO processes, content strategies & link building outreach campaigns.
- Develop & maintain enterprise-level SEO guidelines & training.
- Communicate with management, teammates & affiliate managers on expectations, project timelines, development and goals/results.
- Manage a team of 2-3 SEO Specialists and be accountable for the weekly delivery of their established goals.
- Model the way for our SEO Specialists by demonstrating how to implement an established SEO strategy by “rolling up the sleeve” and actually executing it.
- Work independently on all aspects of SEO, including keyword research, content strategy, social media, outreach and link building
- Manage on-page and off-page SEO efforts by optimizing content, overseeing reporting, conducting regular SEO audits, and pro-actively seeking out relevant link placements on external websites to increase organic rankings.
- Monitor Google Webmaster Tools to identify site issues, such as crawl errors and html suggestions.
- Define SEO IT Roadmap and interact with the IT Teams
- Monitor, track and report on SEO performance and trends.
- Research and stay up-to-date on new developments, trends and technologies within the SEO space.
Professional Skills & Qualifications
- Bachelor's Degree from an accredited University.
- 3-5 years experience of working independently on all aspects of SEO, including keyword research, content strategy, social media, outreach and link building
- Prior experience using SEO analysis/research tools like Majestic, SEO moz, or similar tools.
- Sound understanding of search engine algorithms and updates such as Panda, Penguin and Hummingbird core search technology – for regular sites, mobile sites and apps.
- Web analytics experience with knowledge of analytical tools such as Google Analytics & Google Webmaster Tools.
- Self-motivated, detail oriented, ability to prioritize, multi-task and manage multiple initiatives simultaneously.
- Basic knowledge/understanding of HTML, CSS, JavaScript & technical recommendations.
- Ability to work independently and as part of a team.
- A sophisticated understanding of organic search and content marketing.
- Team building, mentoring and people management skills.
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- The opportunity to become part of a highly professional and dynamic team working around the world
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
Fleet Manager - Jumia
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience 5 years
- Location Lagos
- Job Field Logistics
Objective
- You will be responsible for managing vendor's order process, account maintenance, shipping management, fill rate related processes and other ad-hoc activities as it relates to vendor's support.
Responsibilities
- Track order fulfillment timeline variances, identify failures and missed SLAs, and provide detail on root causes and trends.
- Provide recommendations on process improvement related to timely transfer of goods, inventory management relative to order fulfillment lapses, and chargebacks/fines due to failed vendor compliance.
- Actively engages with supply chain vendors through phone and e-mail to ensure on time delivery
- Review all pending order activity against known inventory shortages. Update estimated ship dates and notify customers as needed.
- Monitor, research, and resolve chargebacks resulting from missed SLAs and process/system failures.
- Support shipping activities such as determination of product receipt, allocations, pick / pack, invoicing and tracking
- Alert leadership to potential order management issues or risks (i.e. fill rate issues, potential missed ship dates, non-compliance disputes, critical situations that erode relationship with customer/Sales Team)
- Oversee the new account opening process including obtaining the proper approvals, oversight on compliance regulations, managing vendor agreements, ensuring all relevant stakeholders are informed and updated on progress of account opening
- Return processing for customers; Liaising with customer, A/R, credit, sales and distribution centers to resolve returns related issues
Professional Skills & Qualifications
- Minimum 5 years of experience in Order Management processing and analysis.
- Strong systems/computer knowledge, Microsoft Office Suite, Business Objects and/or Business Intelligence.
- Able to process through complex order management systems.
- Must have the ability to work independently and solve problems on orders by partnering with key stakeholders and analyzing the order file to make accurate decisions on execution.
- Able to follow defined processes and relay information to Specialists, Order Management partners as well to make day-to-day order management decisions regarding allocation and delivery of the product.
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- The opportunity to become part of a highly professional and dynamic team working around the world
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.
Team Lead, Customer Service - Jumia Food
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience 4 years
- Location Lagos
- Job Field Customer Care
- Responsibilities
- Jumia Food is an online food ordering site that allows consumers to conveniently order meals of their choice from their preferred restaurants, and have them delivered straight to their home / office.
- Work with the head of departments to execute processes focused on improving customers’ experiences and overall service received by customers; in line with the set KPIs.
- Clear communication of KPI expectations to teams and prioritizing them
- Provide continuous evaluation of processes and procedures, ensuring efficiency of service delivery to customers.
- Provide performance reviews and coaching to team members periodically
- Coordinates the activities of the team and ensuring all calls are handled professionally and accurate information is provided to customers
- Assist the team manager with daily operations of the call center team to include analyses and implementation of staffing, telemarketing and customer support.
- Support in maintaining a high-quality work environment to ensure team members are continually motivated to perform at optimum level
- Serve as primary escalation and resolution path for non-defined / adhoc customer complaints.
- Facilitation of flow of internal communication and synergy between different teams for issue resolution with the aim of increasing customer satisfaction.
- Degree holder from an accredited university with at least 4 years work experience in a customer service or general operations, logistics or project management role
- Comfortable in a fast-paced, demanding and analytical start-up environment
- Proven track record in sales, with a demonstrated ability to increase network expansion/volumes.
- Demonstrated experience in building and maintaining customer/client relationships and identifying opportunities to improve business success for both parties.
- Creative communicator with an ability to work across multiple communications channels with experience of influencing others to drive results
- Advanced skills in MS office tools (e.g. Excel, Word and PowerPoint).
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African ecommerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders.
Method of Application
Interested and qualified? Go to Jumia Nigeria career website on africainternetgroup.peoplehr.net to apply
