MainOne's success is built on having talented and highly proficient people within their respective fields as the driving force behind our business. A job in MainOne is different from any other you have had. With joining MainOne you'll be challenged, inspired and proud as you become a part of something big.
NOC Support Engineer
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience 2 - 3 years
- Location Lagos
- Job Field ICT / Computer
- Department: Technical
Responsibilities
- The NOC Support Engineer will be responsible for proactive monitoring of Transmission and IP devices across MainOne’s network through the support of Network monitoring systems, perform first line troubleshooting/fault isolation, resolve where necessary and escalate to other levels for support in line with MainOne’s internal processes.
- Maintain and ensure full compliance with all Main One’s NOC processes and procedures
- Ensure proper technical documentation of all network events throughout normal/shift cycle or operations.
- Monitor MainOne’s network providing specific update, status and performance of all network components, capacity services etc.
- Identify and provide at least first line support on all faults on the Main One network in accordance with the Company’s standard operating procedure for fault escalation and management.
- Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using Main One’s standard operating procedures.
- Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met.
Qualification:
- B.Sc/HND Electrical/Electronic Engineering or related discipline.
- 2-3 years’ experience in the configuration, operations and maintenance of optical fiber SDH and wireless network equipment.
- Skilled in Ubiquiti or Ceragon radio
- Strong analytical and problem solving skills
- Strong Knowledge of DWDM/OTN technology
- Excellent written and oral communications skills
- Skilled in deploying Huawei OSN series equipment
- Strong knowledge of PtP/PtMP Microwave technologies
- Skilled in deploying knowledge of IP devices will be a plus
- Knowledge of basic TCP/IP configurations and troubleshooting
- Strong Knowledge of Synchronous Digital Hierarchy technology
- Ability to write and speak fluently in French is compulsory
- Ability to use OTDR, E-Analyzer, SDH Analyzer, power meter and other signal testing tools/instruments.
- Could be required to travel to support other MainOne Operations outside the country.
- The role is a shift based, the selected candidate will be required on work on weekends and public holidays depending on the allocated shift slot.
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Method of Application
Interested and qualified? Go to Main One Cable career website on career.mainone.net to apply
