Mshel Homes Limited is a real estate development and marketing company incorporated in 2018 with a unique vision to be the leading real estate company in Nigeria, with an outstanding reputation for honesty, integrity and impeccable customer service.

At Mshel Homes Limited our mission is to create a lifetime relationship with our clientele by deliverying property solutions through innovative and technological driven processes that caters to your real estate needs whilst adhering to the highest standards, systems and performance goals necessary to achieving your dreams.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Abuja

Responsibilities

Perform all check-in and check-out tasks.
Manage online and phone reservations.
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay).
Welcome guests upon their arrival and assign rooms.
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner.
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
Upsell additional facilities and services, when appropriate.
Maintain updated records of bookings and payments.

Requirements

At least Higher Diploma.
Degree in Hotel Management is a plus.
Work experience as a Hotel Front Desk Agent, Receptionist or similar role
2 years experience.
Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills.